When Receiving Your Product

Before signing the delivery receipt, please check the packaging of your product for any signs of damage or issues. If there is any damage, missing items, or if the package tape appears tampered with, do not sign any documents. Instead, return the package to the courier and request that an official damage report be filed. Once you fulfill this obligation, your replacement product(s) will be sent to you immediately. Please note: If you accept a package that has visible damage or is missing items and sign for it, we cannot be held responsible for any damage or loss related to the contents of the package. In such cases, please contact us as soon as possible in writing via [email address] or by phone at [phone number], providing your order/contract number.

Customer Service

If you have any questions about your order or need information about our products, you can contact us from anywhere in Turkey by calling [phone number] or by filling out our contact form to request assistance.